You already know that having great reviews on your product pages can dramatically increase sales. Online shoppers want to know what others are saying about your products before they make a purchase. Knowing how to solicit reviews can be confusing on Amazon.com, but it might seem especially overwhelming if you’re selling on multiple marketplaces.
In this post, we’ll talk about Amazon’s new Request a Review button, how Amazon review requests work on international marketplaces, and how automation tools can help streamline the process. Requesting reviews on multiple marketplaces is easier than you think — we promise!
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Learn How to Use Amazon’s Request a Review Button
You’ve probably noticed that Amazon has added a “Request a Review” button in Seller Central. This feature allows you to send standard, compliant messages to buyers. You’ll need to navigate to the Order Details page, choose an order, and then send a request. You can rest assured this is 100% compliant because the message is sent directly from Amazon to your buyer.
Overall, it’s quite simple — but there are several steps involved that you’ll need to repeat for every single order. As your business grows, it could become very time-consuming to keep up with these efforts. We all know that time is money, so you want to find ways to do everything you need to as efficiently as possible. Fortunately, FeedbackFive makes it easy to automate your campaigns with this technology. Campaign rules allow you to exclude refunded orders, segment requests based on specific ASINs, and control the timing of the message.
Speaking Your Buyer’s Language
Some international marketplaces are in English-speaking countries, but what about the ones that aren’t? Do you need to learn a new language to send out Amazon review requests? No. Messages sent with the Request a Review button are automatically translated into the recipient’s preferred language!
Currently, FeedbackFive supports the Amazon marketplaces for the US, Spain, Canada, Mexico, Germany, Italy, France, India, UK, and Australia. So, if you sell on more than one Amazon marketplace, you can easily add additional stores to your FeedbackFive account. Then, all you’ll need to do is simply toggle between stores to manage campaigns for each marketplace.
Selling in Multiple Marketplaces
Across 10 marketplaces, FeedbackFive gives you the power to request official Amazon reviews using the same system behind the Request a Review button. Thanks to convenient automation, using FeedbackFive means no longer having to manually submit each request.
Beyond that, you’ll discover many robust features that can enhance your efforts as a seller on multiple marketplaces. Keep your finger on the pulse of the online retail landscape by monitoring not only your own ASINs but also your competitor ASINs! Easily track your sales data and monitor your Amazon account health.
Best of all, you can set up product review notifications. Rather than spending hours scanning for negative reviews, you’ll receive an alert as it happens. The sooner you know something has gone wrong, the sooner you can take action. Being proactive will show buyers (and Amazon!) that you take customer service seriously.
When you’re keeping a close eye on the comments of dissatisfied customers, you’ll also be in a better position to notice patterns that could indicate a problem in your supply chain. All of this works together so that you can run your business efficiently and effectively.
Automate Amazon Review Requests Today
Selling on multiple marketplaces takes commitment, and FeedbackFive is here to give you the support you need to be successful. Offering your products to buyers around the world will open up many new possibilities, and if you do it right, can take your business to a different level.
It’s never been easier to send feedback requests that are fully compliant with Amazon’s policies, track ASINs, analyze sales data, and more.
We understand that selling on any marketplace can be overwhelming, which is why we put so much effort into creating the very first Amazon feedback software. We’ve earned the trust of thousands of sellers in more than 100 countries and across 10 marketplaces. Are you ready to see what this incredible tool can do for your business? Take advantage of our no-risk, free trial and unleash your full potential today!
Author: Jeanne Croteau
Jeanne Croteau is a staff writer at eComEngine. She’s also a psychology professor and freelance writer with a keen interest in exploring the minds of online shoppers (including her own!). She loves hockey, cooking, running, and spending time with her husband and six children.